Appointments & Visits
Call or use the appointment form for routine care. First-time patients are registered before a visit is created.
Your care journey
Know what to expect before you arrive.
Clear guidance for outpatient visits, admissions, investigations, medicines and discharge.
Patient Guide
Simple guidance before, during and after care.
Payments & Billing
Cashier steps are included in the patient flow for consultation, investigations and medicines where applicable.
Investigations
Patients may be directed to laboratory, radiology or another service point before returning to the doctor.
Medicines
Prescribed medicines are verified by Pharmacy, paid for where applicable and then dispensed.
Admission
Patients requiring inpatient care are admitted and managed through doctor rounds, nursing care and service points.
Discharge & Follow-up
A final clinical review is completed before discharge, with documentation and follow-up guidance.
Patient Flow
OPD and IPD process flows.
These flows translate the facility process diagrams into a clear, responsive journey for the website.
OPD
Outpatient Department Process
First-time registration → visit/payment → doctor or self-requested service → investigations/medicine as required.
1
→Register if new
Registration is only required for first-time patients.
2
→Choose visit pathway
Consultation with a doctor or a self-requested service.
3
→Create visit / Pay
For consultation, create a visit and pay at Cashier.
4
Doctor assessment
The doctor reviews the patient and may prescribe or request tests.
Doctor → Cashier → Service Point → Doctor
When further examinations are requested, pay for the examination, receive the service (e.g. Laboratory, Radiology or another service point), then return to the doctor for review.
Prescription → Pharmacy → Cashier → Pharmacy
The pharmacist verifies the medicine, payment is made where required, then Pharmacy serves the medicine.
Self-Request → Cashier → Service Point
For an appropriate self-requested service, pay for the required service and proceed to the relevant service point.
IPD
Inpatient Department Process
Registration/visit → admission → inpatient doctor rounds → investigations/consumables → discharge.
1
→Register if new
Only patients not previously registered need new registration.
2
→Create a new visit
If the patient comes from OPD, continue into the admission pathway.
3
→Admit the patient
For cash patients, attach the correct associated bill customer.
4
IPD doctor rounds
Rounds document clinical findings, prescriptions, diagnosis, procedures and requests for investigations.
Laboratory, Radiology & other service points
Requests for further investigations are handled by the respective service points and fed back into inpatient care.
Post → Dispense → Bill
IPD consumables are posted on the patient and dispensed so they can be billed correctly.
Final round → Discharge form
A final round must be created at discharge and the discharge form completed.
Need help with your visit?
Our team can guide you.
Call before travelling if you need clarification on a service, admission or investigation.