Open 24/7Juba, South Sudan

Patients & Visitors

Helpful information for appointments, admissions, visiting, payments and patient responsibilities.

Patient Guide

Clear guidance before, during and after care.

📅

Book an Appointment

Contact the center by phone, email or appointment form. Emergency cases should call directly.

  • Outpatient consultations
  • Specialized clinics
  • Diagnostic appointments
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Visiting Guidelines

Visitors should respect ward procedures, infection prevention guidance and staff instructions.

  • Confirm visiting hours at reception
  • Keep patient areas calm
  • Follow hygiene guidance
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Admission Procedures

Admission is coordinated by clinical and nursing teams after assessment and care planning.

  • Clinical review
  • Registration and payment guidance
  • Ward orientation
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Patient Rights

Patients have the right to respectful, confidential and safe care.

  • Respect and privacy
  • Clear information
  • Safe care environment
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Insurance & Payment

Patients and organizations can contact the center for current payment and insurance arrangements.

  • Cash and organization billing guidance
  • Corporate support
  • Receipt and billing support
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Discharge Process

Discharge includes clinical review, instructions, medication guidance and follow-up planning.

  • Discharge summary
  • Medicine counseling
  • Follow-up appointment
Care Journey

A simple patient journey.

01

Arrive or call

Start at reception or call the center for guidance.

02

Assessment

Clinical teams assess your needs and recommend next steps.

03

Diagnosis & Care

Laboratory, imaging, treatment, admission or referral as needed.

04

Follow-up

Receive discharge instructions, medicines and review plans.